Shut up and Listen

praise and reviews 'cary cooper has taught me a lot about communication - this book is a bonus!' shirley conran 'a though subject, tackled in a fascinating and entertaining way, offering an insight into some of the top managerial minds in business today' emma worthington, series editor, bbc in a no-nonsense way shut up and listen! tackles the nuts and bolts of communication at work with startling honesty and an avalanche of practical tips. the author's views are supported by comment from and impressive line-up of experts, whose communication strategies drive a range of successful organizations, such as microsoft, the bbc, nokia, arsenal fc, sainsbury's, hsbc and the samaritans. shut up and listen! has something for all those who face the difficult challenge of making themselves heard in a multi-delivery-channel business world - whether trying to negotiate a pay rise or struggling to put the wow factor into a presentation. so if you're fed up of the fads and fashions of commercial life then take a trip back to basics. this isn't coalface, it's the coal! "cutting edge in terms of both its approach to new modes of communication such as email and its great exercises that focus on personal style." -training journal "learn what kind of communicator you are and then begin 'planning for success' by putting the valuable advice about reading, writing, talking, listening and feeling into practise." -in touch, nottingham alumni business school magazine "an excellent honest approach to workplace communication, addressing the problems of trying to be heard in a busy business environment." the bookwatch "a wonderful and useful resource and an interesting read...quotations from various experts across a wide range of businesses are utilised to excellent effect...absorbing." executive pa "relevant issues presented in a readable format." long range planning "cutting edge in terms of both its approach to new modes of communication such as email and its great exercises that focus on personal style." training journal "learn what kind of communicator you are and then begin 'planning for success' by putting the valuable advice about reading, writing, talking, listening and feeling into practise." in touch, nottingham alumni business school magazine 'cary cooper has taught me a lot about communication - this book is a bonus!' shirley conran 'a though subject, tackled in a fascinating and entertaining way, offering an insight into some of the top managerial minds in business today' emma worthington, series editor, bbcpart 1insight 1revelations the truth about honesty, charisma, storytelling and more 2what kind of communicator are you? the truth about your individual style part 2how to... introduction 3the truth about reading how to, when to. getting the most out of what you read. 4the truth about writing context, grammar, tone of voice and use of plain english 5persuasion learn through advertising -- read the case study -- try it for yourself 6writing -- the rules of the tools how to write email, text and web copy 7listening how and when 8 talking how and when 9listening and talking -- the rules of the tools 10 feeling first impressions, body language, culture part 3planning for success 11planning auditing, ditching the time wasters, targeting and achieving 12six simple strategies ways to implement your plan