Logistics Management

This new book, Logistics Management, blends traditional logistics activities with the current developments in business that have made logistics a critical element for business success. It adopts a customer or marketing focus to the subject of logistics, and the wider concept of supply chain management, by recognizing that customer satisfaction is the primary output of logistics activities. The theme of global logistics integrated throughout the current edition will also continue and will be enhanced by discussion of the dichotomy that the European market represents both a common and global environment.1. Logistics and supply chain management 2. Customer Service 3. Purchasing and Procurement 4. Transportation 5. Warehousing and materials handling 6. Inventory management 7. Production and operations management 8. Logistics information systems and technology 9. Logistics financial performance and metrics 10. Logistics human resources 11. International and global logistics 12. Reverse and sustainable logistics 13. Logistics strategy