111.48
Książki
Kogan Page
Dealing with Difficult People
Wydawnictwo:
Kogan Page
Oprawa: Miękka
Opis
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. "Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." Business Executive "The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." OS Magazine
Szczegóły
Rok wydania
2013
Oprawa
Miękka
Ilość stron
168
ISBN
9780749466947
EAN
9780749466947
Kraj produkcji
GB
Producent
John Wiley & Sons Limited
New Era House, 8 Oldlands Way
PO22 9NQ Bognor Regis, West Sussex
GB
PO22 9NQ Bognor Regis, West Sussex
GB
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