83.2
Książki
Oxford University Press
English for Customers Care Student's Book + CD-ROM
Wydawnictwo:
Oxford University Press
Oprawa: Miękka
83,20 zł
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Opis
English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.Key Features of the Book* A broad range of material presenting language in context* Customer focus extra boxes with tips and key language for dealingeffectively with customers* Stimulating role-plays for pairwork tasks* STARTER section at the beginning of each unit with warm-up and awareness-raising activities* OUTPUT section at the end of each unit with topics for discussion and reflection* Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary
Szczegóły
Tytuł
English for Customers Care Student's Book + CD-ROM
Autor
Wydawnictwo
Rok wydania
2007
Oprawa
Miękka
Ilość stron
80
Format
19.5x26.0cm
Języki
angielski
ISBN
9780194579063
Rodzaj
Książka
Stan
Nowy
EAN
9780194579063
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English for Customers Care Student's Book + CD-ROM
83,20 zł
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