Foundations of Lodging Management

For junior college or undergraduate courses in hotel management, lodging operations, and hospitality. Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel's front office and better understand the complexity of the entire property.1. Introduction to the Lodging Industry 2. The Structure of the lodging Industry 3. Guest Service in the Lodging Industry 4. Managing Lodging Operations 5. Staffing the Lodging Operation 6. The Front Office Department 7. The Sales and Marketing Department 8. The Housekeeping Department 9. The Maintenance Department 10. Food and Beverage Operations: Limited Service Hotels 11. Food and Beverage Operations: Full-Service Hotels 12. The Accounting Department 13. Safety and Security 14. Careers in the Lodging Industry 15. The Front Office Management Simulation I. Front Office Management Training Challenges II. The Front Office Management Simulation (FOMS) III. Revenue Management Lessons IV. Reservation Management Lessons V. Guest Stay Information Lessons VI. Guest Departure and Payment VII. Accounting and Financial Summaries VIII. FOMS Completion