How to be Assertive In Any Situation

Take control and lead the life you want to live. Do you say yes when you mean no? Do you avoid conflict and confrontation? Do you struggle to make decisions? What if you could confidently answer no to all of these questions? With How to be Assertive in Any Situation you can. Discover life-changing techniques to help you express your needs openly and calmly; set boundaries and deal with expectations, demands and criticism; make clear decisions without ever feeling anxious. Challenge your fears, grow self-confidence and steer your life in the direction you want to go. "Practical, empowering and thought-provoking." Heather Buckley, Co-Founder and Director of Silicon Beach Training "This book will help everyone understand that a few small changes can add up to big changes in our happiness and success." Vicki Saunders, serial entrepreneur & CEO, Zazengo "Practical, empowering and thought-provoking." Heather Buckley, Co-Founder and Director of Silicon Beach Training "This book will help everyone understand that a few small changes can add up to big changes in our happiness and success." Vicki Saunders, serial entrepreneur & CEO, ZazengoAbout the authors Authors' acknowledgements Introduction Introduction to 2nd edition Part 1 What it means to be assertive 1 What does it mean to be assertive? 2 Feel good about yourself and make others feel good too 3 Say what you want and what you don't want 4 How to deal with other people's expectations and demands Part 2 Putting it into practice 5 How to be assertive with your family 6 How to be assertive with your friends 7 How to be assertive at work 8 How to get good service 9 How to be assertive at interviews 10 How to be assertive in meetings 11 Help others to be assertive 12 How to deal with difficult people 13 How to make assertive decisions Conclusion Appendix 1 Useful assertive phrases and quick responses Appendix 2 Courses and websites Index