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Is Total Quality Management Enough for Competitive Advantage? Realities in Organizations Implementin
With Examples from the United States and the Dev
Wydawnictwo:
Inwestycje
Opis
TQM gurus and consultants market it as the best change initiative that provides organizations with a competitive advantage. They also say that it is a cure for all problems that companies face. This dissertation provides intellectual and factual data showing that this is not always the case. There are areas where TQM provides a needed change initiative along with others. In addition, once most companies treat improving their processes as a priority, TQM ceases to give a competitive advantage since it becomes a basic entry point into the competition.
The dissertation gives examples showing that contrary to what the consultants propagate: 1. It is not a panacea for all problems in organizations and that it fits all types of organizations, 2. It is not the only way to give organizations a competitive advantage, and 3. TQM's fit for the services sector is discussed with emphasis on customer satisfaction. Also covered are some limitations of TQM including empowerment, times of paradigm shifts, major process changes, and reward systems.
The dissertation gives examples showing that contrary to what the consultants propagate: 1. It is not a panacea for all problems in organizations and that it fits all types of organizations, 2. It is not the only way to give organizations a competitive advantage, and 3. TQM's fit for the services sector is discussed with emphasis on customer satisfaction. Also covered are some limitations of TQM including empowerment, times of paradigm shifts, major process changes, and reward systems.
Szczegóły
Tytuł
Is Total Quality Management Enough for Competitive Advantage? Realities in Organizations Implementin
Podtytuł
With Examples from the United States and the Dev
Autor
Al-Dabal Jamal K.
Wydawnictwo
Rok wydania
2001
Ilość stron
120
Format
14.0x21.6cm
Języki
angielski
ISBN
9781581121261
Rodzaj
Książka
EAN
9781581121261
Kraj produkcji
PL
Producent
Swede Sp. z o.o. Sp.k.
Podmiot odpowiedzialny
ANEK SP. Z O.O.
ul. POZNAŃSKA 320
05-850 OŻARÓW MAZOWIECKI
PL
05-850 OŻARÓW MAZOWIECKI
PL
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