Office Procedures for the 21st Century

For courses in Office Procedures, Office Administration and Management courses. This market-leaderhelps students acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills.Part I Chapter 1 Understanding the Changing and Challenging Office Chapter 2 Human Relations Chapter 3 Preparing for Your Job Search Chapter 4 Managing Your Work, Time, and Other Resources Part II Chapter 5 Communicating by Telephone Chapter 6 Building Communications Skills Part III Chapter 7 Processing Mail Chapter 8 Records Management Chapter 9 Handling Financial Procedures Part IV Chapter 10 Scheduling Appointments and Receiving Visitors Chapter 11 Making Travel Arrangements Chapter 12 Planning Meetings and Conferences Part V Chapter 13 Developing Effective Oral Presentations Chapter 14 Preparing to Meet the Challenges Chapter 15 Working in a Medical Office Chapter 16 Working in a Legal Office