Operations and Process Management

Written by best-selling authors in their field, the Fourth Edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations. Approaching the subject from a managerial perspective, this brand new text provides clear and concise coverage of the nature, principles, and practice of operations and process management.Guide to case studies xiii Preface xv About the authors xix Acknowledgements xxi 1 Operations and processes 1 2 Operations strategy 35 3 Supply network design 73 4 Process design 1 - positioning 115 5 Process design 2 - analysis 143 6 Designing the innovation process 187 7 Supply chain management 221 8 Capacity management 255 9 Inventory management 289 10 Resource planning and control 321 11 Lean synchronisation 361 12 Quality management 395 13 Improvement 435 14 Risk and resilience 475 15 Project management 507