Operations Management

Were you looking for the book with access to MyOMLab? This product is the book alone, and does NOT come with access to MyOMLab. Buy Operations Management with MyOMLab access card 7e (ISBN 9780273776291) if you need access to the MyLab as well, and save money on this brilliant resource.

 

Operations management is important, exciting, challenging ? and everywhere you

look!

 

? Important, because it enables organisations to provide services and products

that we all need

? Exciting, because it is central to constant changes in customer preference,

networks of supply and demand, and developments in technology

? Challenging, because solutions must be must be financially sound, resource-

efficient, as well as environmentally and socially responsible

? And everywhere, because in our daily lives, whether at work or at home, we all

experience and manage processes and operations.

 

?Operations Management? focuses on the sustainable and socially responsible imperatives

of operations management, using over 120 cases and illustrations of real-life operations

around the world, including Apple, Médecins Sans Frontieres, Amazon, Ecover,

Dyson, Disneyland Paris, Google, The North Face, and many more.

 

Need extra support? 
This product is the book alone, and does NOT come with access to MyOMLab.

 

This title can be supported by MyOMLab, an online homework and tutorial system which can be used by students for self-directed study or fully integrated into an instructor's course.

You can benefit from MyOMLab at a reduced price by purchasing a pack containing a copy of the book and an access card for MyOMLab: Operations Management with MyOMLab access card 6e (ISBN 9780273776291). Alternatively, buy access to MyOMLab and the eText ? an online version of the book - online at http://www.myomlab.com.

For educator access, contact your Pearson Account Manager. To find out who your account manager is, visit: www.pearsoned.co.uk/replocator

Brief contents Guide to 'operations in practice', examples, short cases and case studies Making the most of this book and MyOMLab Preface To the Instructor To the Student Ten steps to getting a better grade in operations management About the authors Acknowledgements Part One INTRODUCTION 1 Operations management 2 Operations performance 3 Operations strategy Part Two DESIGN 4 Process design 5 Innovation and design in services and products 6 Supply network design Supplement to Chapter 6 - Forecasting 7 Layout and flow 8 Process technology 9 People, jobs and organization Supplement to Chapter 9 - Work study Part Three DELIVER - PLANNING AND CONTROL 10 The nature of planning and control 11 Capacity management Supplement to Chapter 11 - Analytical queuing models 12 Inventory planning and control 13 Supply chain management 14 Enterprise resource planning (ERP) Supplement to Chapter 14 - Materials requirements planning (MRP) 15 Lean synchronization 16 Project management 17 Quality management Supplement to Chapter 17 - Statistical process control (SPC) Part Four IMPROVEMENT 18 Operations improvement 19 Risk management 20 Organizing for improvement Part Five CORPORATE SOCIAL RESPONSIBILITY 21 Operations and corporate social responsibility (CSR) Notes on chapters Glossary Index