Quality

For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the "why and how" behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.PART I: SETTING THE STAGE 1. Quality Basics 2. Quality Advocates 3. Quality Improvement: Problem Solving PART II: CONTROL CHARTS FOR VARIABLES 4. Statistics 5. Variable Control Charts 6. Process Capability 7. Other Variable Control Charts PART III: CONTROL CHARTS FOR ATTRIBUTES 8. Probability 9. Quality Control Charts for Attributes PART IV: EXPANDING THE SCOPE OF QUALITY 10. Reliability 11. Advanced Topics in Quality 12. Quality Costs