Training in Interpersonal Skills

For undergraduate and graduate courses in organizational behavior and human resources. An applied approach to developing and practicing interpersonal skills. By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving. The sixth edition includes several new pedagogical tools-such as self-assessment quizzes, exercises, cases, etc.-and information on the importance and usage of social networking.Part I: Self-Awareness Chapter 1. Skills: An Introduction Chapter 2. Self-Awareness: A Point of Departure Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning Chapter 4. Applying Emotional Intelligence Part II: Communicating Chapter 5. Sending Interpersonal Messages Chapter 6. Listening and Reading Nonverbal Messages Chapter 7. Providing Feedback Chapter 8. Communicating Across Cultures Part III: Motivating Chapter 9. Goal Setting Chapter 10. Coaching, Counseling, and Mentoring Chapter 11. Empowering People Through Delegation Part IV: Leading Chapter 12. Politicking Chapter 13. Applying Leadership Style Chapter 14. Managing Change Part V: Teaming Chapter 15. Facilitating Teamwork Chapter 16. Valuing Diversity Part VI: Problem Solving Chapter 17. Ethical Decision Making Chapter 18. Creative Problem Solving Chapter 19. Resolving Conflicts Chapter 20. Persuading Chapter 21. Negotiating